Conversation 108 (Listen and Read)

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Conversation 108
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Hello. I'm calling about a coffee machine I purchased from your website.
It stopped working even though I haven't had it for very long.
I expected it to last much longer than this.
Oh, I'm sorry to hear that.
Our warranty covers products for up to a year.
Do you know when you bought it?
I've had it for a little over a year,
so the warranty has probably just expired.
This is so disappointing.
Well, I'll tell you what we can do.
Although we can't replace it,
since you're a valued customer I can offer you a coupon for 40% off your next purchase.
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