Conversation 108 (Listen and Read)

Hello. I'm calling about a coffee machine I purchased from your website.

It stopped working even though I haven't had it for very long.

I expected it to last much longer than this.

Oh, I'm sorry to hear that.

Our warranty covers products for up to a year.

Do you know when you bought it?

I've had it for a little over a year,

so the warranty has probably just expired.

This is so disappointing.

Well, I'll tell you what we can do.

Although we can't replace it,

since you're a valued customer I can offer you a coupon for 40% off your next purchase.