Conversation 171 (Listen and Read)

Hi, Tyler, this is Courtney, from the sales team.

I'm down in the lobby, but for some reason, my ID won't give me access to our floor when I'm trying to come up.

Hey Courtney, sorry about that.

This happens when IDs are quite old

and it looks like here we assigned you this card nearly five years ago!

Can you confirm your employee ID and date of birth?

I can reactivate your card.

Can you just manually let me up?

I am running late for a meeting with my manager.

Sorry, Courtney.

According to our safety guidelines,

I need this information before I can let you up.

It will take less than a minute.

Okay, let's do it fast, please!