Conversation 225 (Listen and Read)

Hi, Jamie. How are things going at the customer service desk?

I wanted to see if the new phone system we installed is functioning well.

It's been fantastic!

It's much more efficient and calls are routed correctly.

I've been able to help nearly twice as many customers today.

That's great to hear.

I was really hoping it would streamline things for you.

Do you think anyone else on the team will need assistance learning how to use it?

Yes, definitely.

A couple of team members are returning from leave next week,

and I'll need to walk them through the new system features.