Conversation 278 (Listen and Read)

Good afternoon.

This is Troy Robbins from Urban Trends.

I'm calling to let you know that the shoes you ordered online were returned to us because the address provided was incorrect.

Oh... My apologies for that oversight.

Could you please ship them again?

My correct address is 4623 Elm Street.

Of course, we'll get that sorted for you.

Expect them to arrive in about a week.

Great, that's fine.

While I have you on the line, could you explain how to track my order on your website?

I had some difficulty with it last time.

Certainly.

You'll need to log into your account,

and then go to the "Order History" section.

There, you'll find a "Track Order" link next to your recent purchase.

Click on it to follow your order's progress.