[Practice Test 29] Conversation 288
Vocab level: B1
You're not logged in yet, your progress will not be saved!
Login now
or
Create an account
Loading...
Loading...
Hi, I'm Jamie Collins.
I'm calling because I'm having trouble with my debit card.
The chip is damaged, and ATMs won't accept it anymore.
I need a new one.
No problem, Mr. Collins.
To request a replacement, you'll need to complete the online form available on our website.
Is it possible to handle this over the phone?
Unfortunately, we can't process replacement requests via phone due to our security protocols.
Simply visit our website and click on the card replacement section.
You'll find all the instructions you need there.
Understood.
Can I also update my contact information online?
Yes, you can manage that through our site as well.
Perfect. Thanks for your help.
- Next exercise: Conversation 289
- Previous exercise: Conversation 287
- Listen & Read exercise for this lesson: Conversation 288 (Listen & Read)