Conversation 32 (Listen and Read)

Robin, I've got Sycamore Properties on the line.

They want to change their reservation.

I'm locked out of the booking system for some reason.

Could you help me with that?

Sure. What's their reservation number?

It's 440518.

They would like to change the check-in date from May 17 to May 19

and change their rooms to courtyard rooms with no views.

Hmm. Those rooms seem to be in high demand during that time,

but let me double check.

Umm, yeah, we can accommodate that.

Another company just canceled on us.

Great!

Oh, and they would like to reserve a limousine service.

Well, I'll have to call our usual private shuttle service and get a quick note.