Conversation 9 (Listen and Read)

Hi, this is Christina.

I bought a pair of dress shoes from your online store,

but they're too tight because I got narrow width instead of medium.

What can I do?

Sorry about that.

Shoes do stretch with wear,

but you can return them by mail or at one of our outlets.

Driving across town is too much hassle for me.

How do I return them by mail?

Just fill out the exchange form on the packing slip,

attach a shipping label,

and mail them back in the original packaging.