Conversation 99 (Listen and Read)

Hi, Sarah. Alexandria Madden just called about her recent order.

Oh, I saw her order came in.

She ordered fifty crates of soda water, for her restaurant, right?

Yes, that was her original order.

She had a big event cancel,

so now she only needs twenty crates.

We normally charge a change fee once the order has been placed,

but I wasn't sure if we should waive the fee,

since she's been a loyal customer for many years.

Well, I have known her for fifteen years and I've never known her to change an order.

I think we should waive the fee.

Okay. Do you think I need to check with our supervisor?

I don't want to get in trouble.

No, I have the authority to waive fees.

Okay, great.

I will let Ms. Madden know, I'm sure she will be pleased.