Conversation: Maintenance request (Listen and Read)

Hi, this is Brian from apartment 27.

I need some help with my heating system.

Sure, Brian. What seems to be the problem?

The heater doesn't turn on.

I think the thermostat might be broken.

Alright, I'll send someone to check it out today.

Any specific time that works for you, Brian?

Anytime after 4 PM is good.

Thanks for the quick response.

No problem. Our technician will be there around 4:30.