Short Talk: Library mistake (Listen and Read)

Hello, this is the City Library calling.

We regret to inform you that the book you reserved has mistakenly been given to another member.

We understand this inconvenience and we'd like to offer you two options:

either wait for the book to be returned, approximately in a week,

or you can choose another book available in our catalog.

We apologize for this mix-up and appreciate your understanding.