Conversation 282 (Listen and Read)

Hi. I bought this glassware set from your store on Tuesday.

When I opened the box at home, I found that one of the glasses was chipped.

I'm here to help with that.

Could you show me the receipt?

I can either replace the set for you or issue a refund.

Which option do you prefer?

I'd like to exchange it for another set.

But before we finish up, I'd like to pick up a few kitchen towels.

Can I pay for those at the service desk too?

Of course.

Just bring them back here when you're ready, and I'll handle everything for you.