Conversation 5 (Listen and Read)

Good afternoon, this is Harry Stills.

I'm calling regarding a delivery I was expecting.

I placed an order for a computer yesterday and paid for the expedited shipping.

It was supposed to be here by noon,

but here we are, two hours later, and I am still waiting.

I'm sorry about that.

The delivery crew actually just called us to let us know he had a flat tire

and was running behind on his deliveries.

He is back on the road and should arrive in the next thirty minutes.

Are you sure?

I have to leave in forty minutes for an appointment,

so I need to make sure I have it before then.

I understand.

I will call him right now and ask him to make sure you are the first stop he makes in the neighborhood.

I want to apologize for the delay.