Conversation 4 (Listen and Read)

Hi, I'm calling to get an update on a claim I filed.

It's for an emergency dental surgery I had while on vacation.

Sure, I can help with that.

Do you remember when you submitted the claim?

I filed it on December 27th, so about a month ago.

I see.

Normally, it takes about six weeks to resolve,

but because of the holidays, it might take up to eight weeks.

Can you give me the 8-digit reference number?

I'll get back to you within 72 hours with an update.