Conversation 61 (Listen and Read)

Hello, this is Jerry Holiday calling about a questionable charge.

I noticed that ClearChoice Appliance mistakenly charged me twice for the same order on August 1st.

My order number is 203707.

My apology, Mr. Holiday.

It looks like some of the online transactions that day were repeated due to the failure of our electronic payment system.

Oh… And how long does it take to get a refund processed?

It is currently underway.

In most cases, the duplicate charge should be reversed within three business days.

I'll check my bank statement later. Thanks!

My pleasure.

In the meantime, do you mind taking part in a customer satisfaction survey?

Not a problem.