Conversation 62 (Listen and Read)

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Conversation 62
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Hello, Mr. Scofield?
I'm Robin Aldrin with the support team,
and I was informed that you were having an issue.
How can I help?
I was hoping I could return this blender.
But I was told by a customer service agent that I was not eligible for the refund
because I had lost the original receipt.
First of all, I want to apologize for the experience you've had.
Did you pay with a debit or a credit card by any chance?
Yes, I paid with a Visa credit card.
In that case, I'll be able to scan your card to verify the purchase.
Phew… That's a relief.
No problem.
Please have a seat.
It'll take just a few minutes for me to sort things out.
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