Conversation 62 (Listen and Read)

Hello, Mr. Scofield?

I'm Robin Aldrin with the support team,

and I was informed that you were having an issue.

How can I help?

I was hoping I could return this blender.

But I was told by a customer service agent that I was not eligible for the refund

because I had lost the original receipt.

First of all, I want to apologize for the experience you've had.

Did you pay with a debit or a credit card by any chance?

Yes, I paid with a Visa credit card.

In that case, I'll be able to scan your card to verify the purchase.

Phew… That's a relief.

Thanks.

No problem.

Please have a seat.

It'll take just a few minutes for me to sort things out.