Conversation 81 (Listen and Read)

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Conversation 81
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Hello, this is Ross Gilmour.
I've recently moved to San Francisco,
so I sent an email requesting that my medical records be sent to my new family doctor.
I'd like to know why it's taking longer than expected.
Just a second, Mr. Gilmour.
Umm… Oh, I see what happened.
You have to fill out an authorization form.
I'm sorry for the inconvenience, but it's standard procedure.
We've been trying to reach you.
Oh, I must have forgotten to add the form as an attachment to the email.
I'll do that right away.
Thank you, Mr. Gilmour.
Your new physician should receive your medical records no later than next Wednesday.
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