Conversation 9 (Listen and Read)

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Conversation 9
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Hello, this is Christina calling.
I bought a pair of dress shoes in your online store.
Unfortunately, they feel a bit tight around the toes.
I then realized I was sent a pair of narrow width instead of medium width.
What are my options?
Sorry about that.
Please keep in mind that these shoes tend to stretch with wear.
With that said, you may still send them back to us or stop by one of our outlets.
Hmm… It's too much of a hassle to drive across town.
I'd rather send them back. How do I do that?
You'll just need to complete the exchange form printed on the packing slip that came with your order.
Attach a shipping label and mail it back along with the item in the original packaging.
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