Short Talk 66 (Listen and Read)

Good afternoon, everyone, this won't take long.

I have just met with the customer service team

and they have reported several complaints from our customers.

It seems that five of our customers have received damaged products,

such as dents in our vegetable tins and smashed bread.

This is the result of items not being packaged properly.

You have all been trained to understand the high standards we expect,

and this is unacceptable.

We have had to refund over $500 of products last month alone.

This services as an official warning.

I expect everyone to take special care over the next month,

or there will be more serious consequences.

That will be all.