Conversation 19 (Listen and Read)

Sharon, how was the feedback on our new mascaras?

Did we stand out from other brands?

The product has been a success overall.

However, we did receive a number of complaints from the customers

saying that the product didn't live up to their expectations.

In what aspects exactly?

Most complaints are about the products not being clearly labeled.

The consumers feel cheated

because our mascaras boast an organic formula,

when, in fact, only a small part of the ingredients are.

I think we should arrange a discussion with the graphic designers and our product development teams.

For sure.

We should come up with a solution to the problem as soon as possible.

I'll reserve the boardroom for tomorrow morning right away.