Conversation 263 (Listen and Read)

Good afternoon. I've got a reservation here at your inn.

My name is Madeline Beck.

Hello and welcome to the Coastal Retreat.

Let me just pull up your reservation on our system...

That's strange. I can't seem to find your name, Ms. Beck.

That's odd.

I booked it this morning through your website from Seattle.

Here's a copy of the confirmation email.

Let me have a look...

Yes, everything seems to be in order here.

So, why isn't it on your system?

Did you encounter any issues or receive any error messages during the booking process?

I'm not sure why this happened.

No, I didn't receive any errors.

It's concerning because I've seen the charge on my credit card statement already.

I'll need to involve our supervisor in this.

It's a bit out of the ordinary, and she'll need to assist.

Please hold on for a moment.