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Hi, I'm Jamie Collins.

I'm calling because I'm having trouble with my debit card.

The chip is damaged, and ATMs won't accept it anymore.

I need a new one.

No problem, Mr. Collins.

To request a replacement, you'll need to complete the online form available on our website.

Is it possible to handle this over the phone?

Unfortunately, we can't process replacement requests via phone due to our security protocols.

Simply visit our website and click on the card replacement section.

You'll find all the instructions you need there.

Understood.

Can I also update my contact information online?

Yes, you can manage that through our site as well.

Perfect. Thanks for your help.