Conversation 4 (Listen and Read)

Hello, I am contacting you to get an update on a claim I filed with you.

It is regarding an emergency dental surgery I had while I was on vacation.

Sure, I'd be happy to check on that for you.

Do you remember what day you submitted the claim?

Umm… give me a minute.

Found it! I filed the claim on December 27th,

so, exactly one month ago.

I see.

Typically a case is resolved in six weeks,

but since it falls within a holiday period,

it can take up to eight weeks.

Can you provide me with the 8 digit reference number

and I'll contact you within 72 hours

with an update on where the team is with the process.