Conversation 4 (Listen and Read)

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Conversation 4
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Hello, I am contacting you to get an update on a claim I filed with you.
It is regarding an emergency dental surgery I had while I was on vacation.
Sure, I'd be happy to check on that for you.
Do you remember what day you submitted the claim?
Umm… give me a minute.
Found it! I filed the claim on December 27th,
so, exactly one month ago.
I see.
Typically a case is resolved in six weeks,
but since it falls within a holiday period,
it can take up to eight weeks.
Can you provide me with the 8 digit reference number
and I'll contact you within 72 hours
with an update on where the team is with the process.
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