Conversation 58 (Listen and Read)

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Conversation 58
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Hi, I bought this encyclopedia here the other day,
and for some reason, the binding of the book is not very tight.
Actually, a few pages are beginning to come loose.
I was wondering if I could exchange it for a new one.
That's not a problem.
We offer exchanges within 30 days of purchase,
as long as the book is in its original state.
May I also see the receipt?
I'm afraid I don't have it with me right now.
I must have left it in the bag when I got home.
I'm sorry, sir.
We have a strict store policy.
The original receipt must be presented for an exchange or a return.
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