Conversation 58 (Listen and Read)

Hi, I bought this encyclopedia here the other day,

and for some reason, the binding of the book is not very tight.

Actually, a few pages are beginning to come loose.

I was wondering if I could exchange it for a new one.

That's not a problem.

We offer exchanges within 30 days of purchase,

as long as the book is in its original state.

May I also see the receipt?

I'm afraid I don't have it with me right now.

I must have left it in the bag when I got home.

I'm sorry, sir.

We have a strict store policy.

The original receipt must be presented for an exchange or a return.